Privacy Policy

Depending on how you use CreatorGoat Marketplace, we may collect the following categories of information:

• Account information such as name, email, username, account credentials, and profile details.
• Order information including purchased items, order value, transaction history, and order status records.
• Shipping information such as recipient details, shipping address, delivery instructions, and tracking events.
• Payment-related information processed through payment providers, including payment confirmations and fraud signals.
• Device and browser usage data such as IP address, approximate location, operating system, pages viewed, and interaction logs.
• Seller onboarding and verification data, including identity documentation, tax or compliance records, and business address information.
• Support, chat, and order-message content shared with CreatorGoat for service support and dispute handling.

• To provide and operate marketplace services, including account access, listing visibility, and checkout flows.
• To process orders, coordinate seller fulfillment, and support returns and refunds.
• To verify sellers and evaluate ongoing compliance with platform standards.
• To detect, prevent, investigate, and respond to fraud, abuse, security issues, and policy breaches.
• To improve marketplace quality, product discovery, platform reliability, and user experience.
• To meet legal, regulatory, tax, accounting, and enforcement obligations.

CreatorGoat works with payment processors and other third-party service providers to support checkout, payouts, fraud screening, infrastructure, customer support, analytics, and operational functions. These providers receive information as necessary to perform contracted services and are expected to handle data under applicable legal and contractual controls.

To fulfill marketplace orders, shipping and logistics providers may receive names, addresses, contact information, package details, and delivery-related updates. This data is shared only to the extent reasonably necessary to ship, track, deliver, and support return handling for marketplace transactions.

We retain information for as long as reasonably necessary to provide services, maintain transaction records, satisfy legal and compliance obligations, resolve disputes, enforce policies, and prevent fraud. Retention periods may vary by data type, account status, legal requirements, and operational needs.

CreatorGoat uses administrative, technical, and organizational safeguards designed to protect personal information. No security system can guarantee absolute protection, and users should also protect account credentials, use strong passwords, and report suspected unauthorized activity promptly.

• Users may update certain account profile details directly through account settings where available.
• Users may submit privacy-related requests, including access, correction, or deletion inquiries, subject to applicable law and verification.
• Some information may be retained where required for legal, security, transaction, accounting, or enforcement reasons.

CreatorGoat may use cookies, local storage, and similar technologies to keep users signed in, maintain session preferences, analyze traffic patterns, improve performance, and evaluate feature usage. Browser settings may allow some cookie controls, though disabling certain technologies can affect platform functionality.

CreatorGoat Marketplace is not intended for users who are below the minimum age required by applicable law to use marketplace services. If we learn that personal data was collected in a manner inconsistent with applicable age requirements, we may take corrective action, including account restriction or data deletion where appropriate.

For privacy requests or data protection questions, users can contact CreatorGoat support through official in-platform support channels. We may request account verification details before processing certain privacy requests to protect user security.

CreatorGoat may update this Privacy Policy from time to time to reflect legal, operational, or product changes. Updated versions become effective when posted unless otherwise stated. Users should review this page regularly for the latest privacy practices.